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Detroit Automation Field Service Technician

Michigan, Detroit
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Job details

We currently seek a high caliber Automation Field Service Technician for a direct hire position within our client's team of experienced professionals. Based in Detroit, MI, you will be working for one of the world's leading Automation Machinery Organizations.

Job Description:
•Provide customers with in-house or on-site repair, troubleshooting, maintenance services for robots on an emergency or 24/7 basis
•Manning Customer service Hotline
•Discuss, diagnose & repair of robot systems
•Document robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
•Report daily to the Local Manager to update status & availability.
•Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM database.
•Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
•Communicate frequently with customer to ensure that all expectations are being met.
•Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.
•Other duties as assigned

Job Requirements:
•Minimum of 3 years of experience automation and/or robotics service experience preferred
•Mechanical / Electrical troubleshooting, teardown and repair experience
•Ability to read and interpret electrical, mechanical prints and related technical documentation.
•Associates Degree or equivalent technical education, BS degree in Mechatronics, Computer Science, Mechanical or Electrical, or Manufacturing Engineering preferred
•Ability to read and interpret electrical, mechanical prints and related technical documentation.
•Bilingual in Spanish Preferred
•Customer service experience and Reacts quickly and adapts to changes in priorities, circumstances and direction
•Valid driver's license with good driving record
•Valid passport or capability to get a passport
•Willing and able to undertake travel up to 50-75% of the time.
•International travel required for training (North America / Europe)
•Ability to effectively use a PC and Microsoft Office applications.

Background check and drug screen required. To apply for this opportunity, please contact TRS Staffing at 864-281-8857 or apply online via the link. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Robert Derse
Job reference ID:
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TRS Staffing Solutions is an equal opportunity employer that recognizes the value of a diverse workforce.  All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

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