Test, diagnose and repair electro-mechanical fusion splicing equipment in a bench-repair environment
Provide technical support to customers, sales agents and internal customers
Perform quality control checks on new equipment prior to shipment to customers
Build customer relationships and loyalty through direct customer service support
Provide fast and dependable repair service and support
Actively engage in continuous improvement processes and activities.
Associates degree or equivalent technical training and experience in an electronic or mechanical field preferred.
Minimum 1 year work experience. Formal training in electronic or mechanical field preferred plus experience interfacing with the customer.
Bilingual with the ability to communicate technical concepts both orally and in written form in both English and Spanish is a plus
1 year computer systems experience
Travel 1 -2 times per year plus occasional weekend work required
Ability to logically troubleshoot electro-mechanical equipment
Ability to communicate complex technical concepts
Strong desire and ability to learn and expand fiber optic knowledge
Ability to work independently or in a team effort
Strong organizational skills
Energetic desire to help the customer
Active participation in process improvement efforts