Desktop Support Technician

Here is an exciting opportunity to join a global leader in IT services as a Desktop Support Technician working from anywhere in Canada!

This candidate will be responsible for day to day tickets, requests and escalations from VIP users and Senior Managers both within IT and the business, as well as for issues that are in-depth and chronic in nature. In this very exciting role, the individual conduct onsite visits, be available for remote support, and engage in branch analysis.

Job Duties:
- Bundled service packages of all services for an extended amount of time plus in-depth troubleshooting
- Review and validate technical documentation and provide general feedback to improve the knowledge repository and overall process
- Problem Management participation to identify issues in the environment escalated from within Wealth Management and ISG
- Providing project and status reporting for projects where DOE participation is needed. Attending meetings, outage bridges and managing any workflow back to the team.

Qualifications:
- A progressive level II Desktop, Server, and Network support or related experience
- Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable
- Excellent knowledge of Windows 7/10 Environment
- Prior knowledge of VMware and Citrix

PLEASE NOTE: Only those eligible to work in Canada will be considered for this position and only those selected for interviews will be contacted. TRS is an equal opportunity company.

To apply for this position, please send your Word formatted resume to kaysha.madhok@trsstaffing.com

TRS Staffing Solutions Inc. specializes in supplying engineers, designers, project managers, and other technical and professional services personnel to a broad spectrum of industries worldwide.

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