We currently seek a Field Service Engineer for a direct hire position within our client's team of experienced professionals. Based in Detroit, MI area, you will be working for one of the world's leading Automation Machinery Organizations.
Provide customers with in-house or on-site repair, troubleshooting, maintenance and programming services for company products on an emergency or 24/7 basis.
Manning customer service hotline
Discuss, diagnose & repair of robot systems
Document robotic and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
Coordinate activities, update status and availability with Local Manager.
Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
Communicate frequently with customer to ensure that all expectations are being met.
Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.
Other duties as assigned
Minimum of three years automation and / or robotics service experience preferred.
Bachelor degree (preferred) or minimum Associate degree with equivalent technical education and experience
Mechanical/Electrical troubleshooting, teardown and repair experience
Structure text programming languages such C, C++, Java …etc
Ability to read and interpret electrical, mechanical prints and related technical documentation.
Ability to effectively use a PC and Microsoft Office applications.
Quality and customer service driven to consistently satisfy internal and external customers
Good technical writing and communication skills.
Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
Reacts quickly and adapts to changes in priorities, circumstances and direction
Works effectively with minimal supervision
Bilingual is a plus (preferred: Spanish)
Background check and drug screen required. To apply for this opportunity, please contact Danielle Counihan Danielle.Counihan@TRSStaffing.com or 864-281-8851 or apply online via the link. We thank all applicants for their interest; however, only those selected for interviews will be contacted.