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HVAC Service Technician

California, Monterey
Job reference ID:
$ 70000 - $ 82000 per year
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Job details

HVAC Service Technician

Summary of position:
Our client is seeking an experienced commercial/industrial HVAC Service Technician equipment and sheet metal installation for existing buildings and new construction.

Requirements / Must haves:
• 10+ years' relevant experience
• EPA certified
• Clean driving record
• Strong communication skills
• Customer service mindset
• Self-disciplines, strong work ethic

Job Duties:
Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to assure contractual commitments are met in a timely, cost effective manner.

Technical Knowledge:
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Use technical knowledge to assist other service representatives in solving problems.
• Demonstrate capability of handling heavy workload of calls.

• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point by point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Use troubleshooting knowledge to assist other service representatives in solving problems.

Customer Relations:
• Inform customer when arriving at or leaving the job and when planning to return. Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer's use of the system (rather than a fault of the system),
• Tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

Time Management/Planning:
• Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule scheduling report time concurrent with jobs handling interruptions in stride
having the proper tools, materials, and scheduled tasking when arriving at the job site scheduling maintenance of vehicle

• Plan project work to assure service representatives and material are on the job at the right time.

• Promptly and accurately complete all required paperwork.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers.
• Communicate information to all parties who would benefit from it.

Instructing Others:
• Demonstrate capability and interest in training others.
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught customers and take required time to do so.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the pr

Aliso Viejo
Canyon Atwood
Job reference ID:
Apply now

TRS Staffing Solutions is an equal opportunity employer that recognizes the value of a diverse workforce.  All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

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