Job Title: Services Manager
Salary: R900 000 - R1 200 000 pa
Contract/ Perm: Perm
As an LPG Service Manager, you will be responsible to Implement Service strategy and drive Service growth locally at the respective local unit level and regionally. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
Your tasks as an LPG Service Manager will include the following:
Service strategy: Drive implementation of the Service strategy as a member of the local management team. Ensure corresponding plans are implemented consistently in the Service organization through collaboration with other businesses or hub
Performance targets: Drive, implement, report and monitor performance targets as part of the global (or) local unit P&L
Service sales strategy: Create, plan and implement service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS .Promote value add service product offerings supporting Life Cycle Management (LCM)
Volume and profit: Achieve service sales volume by ensuring the team sells entire service portfolio. Participate in negotiations of major contracts to secure service sales volume
Service sales targets: Ensure achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed
New opportunities: In collaboration with the Service sales team generate and identify service sales leads by analysing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determine account and acquisition plans to support growth
Service delivery: Run the day to day Service business to ensure profitable growth and improvement of Service productivity. Implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction
Customer approach: Execute the (global) service and delivery sales channel strategy within the local unit. Implement productized Service offerings and materials for marketing purposes, and invest in Service Sales to increase market penetration. Build sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Sales resources in customer meetings. Drive consistent development of processes and practices based on customer feedback
Operational excellence: Invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction
Health, safety and integrity: Responsible for health and safety of the local Business Unit or Product Group Service team.
Enforce a Service safety and integrity culture throughout the Service organization
People leadership and development: Drive service efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized, and staffed. Coach the team in formulating service strategy, and in developing customer segment expertise. Actively demonstrates one Company's approach and guides direct and indirect subordinates
Minimum Bachelor degree in business related field.
Minimum of 5 year experience in service.
Proven leadership ability to develop and lead people to achieve target as a team.
Excellent knowledge of Company's tool and processes.
Excellent knowledge of RMDR service product portfolio.
Good knowledge in contract and risk management.
Knowledge of Company's health and safety procedures.
Ability to accurately estimate costs.
Aims for continuous operational excellence improvement.
Ability to push himself or herself to dev