We are seeking a skilled Technical Service Representative to join our client's dynamic team. This is a FULL TIME, CONTRACT position based in Rocklin, CA.
Summary of position:
The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.
Requirements / Must haves:
An associate's degree is required, four year degree in a technology-related field is preferred.
Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the education requirement.
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Knowledge of basic electrical theory is required.
Network and communication systems troubleshooting is preferred.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication and presentation skills are required.
Excellent organizational skills are required.
Ability to analyze and solve problems.
Ability to work under time pressure, stress and handle multiple projects in parallel.
Ability to work individually as well as part of a team, NABCEP certification is a plus.
Maintain the technical support hotline, and use communication skills to provide customer support to users, installers and customers.
Create documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
Provide technical training to internal personnel on the technical aspects of the company's product line, and develops training materials.
Provide support to the Sales and Marketing departments by serving as a products generalist, and building familiarity with competitors' products.
To apply for this opportunity, please contact Christine Garcia at firstname.lastname@example.org, 949-349-4220.
TRS Staffing Solutions is an Equal Opportunity Employer that recognizes the value of a diverse workforce. Employment decisions are based on job related criteria and not on the basis of any unlawful criteria. We ensure equal access to employment opportunities, services, and programs.
Must have legal right to work in the United States. We thank all applicants for their interest; however, only those selected for interviews will be contacted.