Strategic MSP Transformation of Contingent Workforce Management

Overview

TRS Workforce Solutions (TRS WFS) transformed a fragmented contingent workforce programme into a scalable, best-in-class MSP underpinned by SAP Fieldglass technology.

Over the multi-year partnership with multiple extensions, we reduced time-to-fill rates by 20%, increased candidate satisfaction scores by 15%, cut timecard errors to near zero within 90 days, and delivered measurable cost savings across both white-collar and blue-collar workstreams.

Key Results

■ Reduced time-to-fill by 20%

■ Candidate satisfaction scores up 15%

■ Cut timecard errors to near zero

■ Delivered measurable cost savings

Client

North American Energy & Chemicals Organization

Sector

Energy & Chemicals

Contingent Workforce Scope

White-Collar & Blue-Collar Contingent Labor

The Challenge

The end client operated a contingent workforce engagement process with minimal controls and limited transparency. The most critical challenge was the absence of any system for recording time. Timecards relied on manual authorisation, which caused frequent errors and delays in both payroll and accounts payable. Without centralised oversight, the organisation had no real-time visibility into labour costs or workforce performance.

Our Approach

Phase 1: Governance and Needs Assessment

We established a Project Governance Board immediately after contract award. The board assessed the current state of the business and mapped a realistic pathway forward, acknowledging the relative immaturity of the programme while committing to continuous improvement over the full lifecycle of the engagement.

Our in-depth analysis of the business’s existing contingent talent acquisition processes identified three core problem areas: timecard authorisation failures causing payroll errors, a lack of real-time labour cost data, and fragmented sourcing with no centralised talent pool.

Phase 2: Rapid Timesheet Digitisation (90-Day Rollout)

We deployed Tempura, an electronic timesheet platform, across the entire contingent workforce within 90 days...

Phase 3: VMS Implementation and Real-Time Cost Analysis

As the programme grew beyond 300 workers, we recommended VMS options...

Phase 4: Blue-Collar Workforce Integration

As programme demands evolved, we identified a compelling case to bring the craft and blue-collar workforce onto the Fieldglass Flex platform...

Phase 2: VMS Implementation

With the MSP service live, TRS led the accelerated implementation of SAP Fieldglass, delivering the programme in 12 weeks, significantly faster than a typical implementation timeline.

The same project team and governance model were retained, ensuring continuity and pace throughout delivery.

Key Workstreams Delivered

Process and System Design: Collaborative workshops aligned best practice with client requirements.
System Configuration and UAT: Comprehensive testing ensured the solution met operational needs prior to go-live.
Systems Integration: Automated integration ensured accurate processing of timesheets, payroll, and invoicing, with the VMS acting as the single source of truth.
Communications and Training: Role-based training and clear communications supported adoption across hiring managers, workers, and suppliers.
Data Migration: Contractor and assignment data was validated and migrated in partnership with SAP Fieldglass.

Client Perspective

"The success of the programme came from balancing global consistency with local requirements. We worked closely with stakeholders across multiple countries to design processes that delivered greater visibility and control while remaining flexible enough to support local workforce needs. The result was a smooth implementation that established a strong foundation for future growth."

Oliver Cremnitz, Implementation Lead, TRS Workforce Solutions

Results

MSP and VMS delivered on time
No disruption to payroll or business operations
Improved visibility, compliance, and control of the contingent workforce

Contact Our Team