Delivering a Two-Phase MSP Program

Overview

TRS Workforce Solutions partnered with a global petrochemicals manufacturer in North America to deliver a new Managed Service Provider (MSP) program for its contingent workforce.

The program was delivered through a two-phase implementation, enabling a rapid MSP launch to maintain business continuity, followed by the deployment of a full Vendor Management System (VMS). Despite compressed timelines and complex requirements, TRS delivered a seamless transition with no disruption to operations.

Client
Global Petrochemicals Manufacturer

Sector
Energy & Chemicals

Workforce Type
White‑Collar Contingent Labor

The Challenge

The client required a new MSP solution that could be mobilised quickly while supporting an existing contractor population and accommodating complex contractual requirements.

Key challenges included:

Accelerated mobilisation timelines
Contractor migration without business disruption
A phased approach to enable later VMS deployment

Strong governance, clear communication, and close collaboration were essential to success.

The Solution

TRS delivered a two-phase MSP implementation, supported by a dedicated and experienced project team.

Phase 1: Accelerated MSP Launch

TRS mobilised immediately following contract award, establishing a joint governance structure and appointing an experienced implementation project manager supported by compliance, finance, and account SMEs.

Key activities included:

Migrating the existing contractor population
Delivering a structured communications program, including contractor briefings and town halls
Collecting and validating onboarding and compliance documentation
Implementing an interim timesheet and contract management solution
Onboarding specialist suppliers to ensure full geographic and skill coverage

The MSP service went live on schedule, with all contractors successfully transitioned and no disruption to business operations.

Phase 2: VMS Implementation

With the MSP service live, TRS led the accelerated implementation of SAP Fieldglass, delivering the program in 12 weeks, significantly faster than a typical implementation timeline.

The same project team and governance model were retained, ensuring continuity and pace throughout delivery.

Key Workstreams Delivered

Process and System Design: Collaborative workshops aligned best practice with client requirements.
System Configuration and UAT: Comprehensive testing ensured the solution met operational needs prior to go-live.
Systems Integration: Automated integration ensured accurate processing of timesheets, payroll, and invoicing, with the VMS acting as the single source of truth.
Communications and Training: Role-based training and clear communications supported adoption across hiring managers, workers, and suppliers.
Data Migration: Contractor and assignment data was validated and migrated in partnership with SAP Fieldglass.

Client Perspective

"TRS delivered the program within a highly condensed timeframe. Their responsiveness, change management approach, and quality of service clearly differentiate them from other providers." Senior Procurement Manager

Results

MSP and VMS delivered on time
No disruption to payroll or business operations
Improved visibility, compliance, and control of the contingent workforce.

Conclusion

By combining accelerated mobilisation with a structured, phased delivery model, TRS successfully established a resilient MSP program that met immediate operational needs while enabling longer-term workforce optimisation.

The program demonstrates TRS' ability to manage complex, time-critical implementations while maintaining business continuity, strong governance, and a positive experience for hiring managers, suppliers, and workers. It also provides a scalable foundation to support future growth and ongoing improvement across the client's contingent workforce.