Position: Inside Sales & Planning Manager
Location: Lebanon, PA
Salary: $70,000-$120,000

Position Summary
The Inside Sales & Planning Manager leads customer service, order management, demand forecasting, and inside sales operations for a growing manufacturing organization. This role serves as the key link between customers, sales, production, supply chain, and finance to ensure exceptional customer service, accurate planning, and on-time delivery. The ideal candidate combines strong leadership, operational planning, and customer relationship management skills to drive revenue growth and operational excellence.

Qualifications
Required

• Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field.

• 5+ years of experience in inside sales, customer service leadership, sales operations, or planning within a manufacturing environment.

• Experience with forecasting, order management, and cross-functional coordination.

• Strong analytical, problem-solving, and communication skills.

• Proficiency with ERP/MRP/CRM systems and Microsoft Excel.

• Leadership experience managing teams and performance.

Preferred

• CPIM, CSCP, APICS, or similar certification.

• Experience with demand planning, inventory management, and capacity planning.

• Lean Manufacturing or Six Sigma knowledge.

• Experience in discrete manufacturing environments.

Key Responsibilities
Sales & Customer Management

• Lead and develop the Inside Sales team to support customer growth and retention.

• Oversee quotations, order entry, fulfillment, and post-sale support.

• Establish customer service standards, escalation procedures, and response times.

• Manage RMA activity and maintain strong customer relationships.

• Monitor open quotes and ensure timely pricing and lead-time feedback.

Planning & Operations Coordination

• Align customer demand with production capacity and material availability.

• Manage forecasting, backlog review, and order prioritization.

• Identify capacity constraints and proactively communicate delivery impacts.

• Support long-range demand forecasting and business planning.

Cross-Functional Leadership

• Collaborate with Production, Supply Chain, Logistics, Quality, and Finance teams.

• Serve as the primary customer liaison for order status, changes, and issue resolution.

• Communicate the Voice of the Customer throughout the organization.

Performance & Continuous Improvement

• Track KPIs including OTIF, forecast accuracy, order cycle time, backlog, and customer satisfaction.

• Lead initiatives that improve service levels, delivery performance, and operational efficiency.

• Develop supplier scorecards and drive performance improvements.

Systems & Team Development

• Ensure effective use of ERP and CRM systems for data accuracy and reporting.

• Recruit, train, and mentor team members.

• Foster a culture of accountability, teamwork, and continuous improvement.

Success Metrics

• Revenue growth and quote conversion rates

• On-Time-In-Full (OTIF) delivery

• Forecast accuracy and backlog management

• Customer satisfaction (CSAT/NPS)

• Team productivity and service performance

• Operational efficiency improvements

Physical Requirements

• Ability to sit, stand, walk, and work at a computer for extended periods.

• Occasionally lift up to 50 pounds.

• Ability to work in both office and manufacturing environments.