Lucy is a Program Manager for TRS Workforce Solutions, responsible for delivering high-quality MSP services and building strong client relationships. With over 10 years of experience in staffing and employee relations, Lucy excels in service delivery, managing supplier relationships, and driving continuous improvement and service evolution.

Key Experience:

• Providing high-quality MSP services to clients, ensuring service delivery meets or exceeds expectations
• Managing program performance, risks, and issues, and developing mitigation plans
• Facilitating client meetings and reporting on program progress and activity
• Managing MSP program budgets and achieving revenue and profit targets
• Developing and maintaining strong relationships with clients to understand their needs and goals

Solutions Delivery:

• Managed Service Programs (MSP)
• Recruitment Process Outsourcing (RPO)
• Direct Sourcing
• Supplier Management

Certifications:

• Certified Contingent Workforce Professional (CCWP) – Staffing Industry Analysts
• Professional in Human Resources (PHR) – HR Certification Institute