Customer Service Auto (US)

The job purpose of the Customer Service Representative is order management while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; while also ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when identifying gaps

• Pro-actively performs daily tasks around price/order accuracy, manufacturing progress, order entry and delivery.
• Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Utilize analytical skills to drive process improvements and customer focus throughout Supply Chain.
• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs

Requirements:
1-2 yrs in Order to Cash experience (order processing) or Supply Chain Management degree
Strong Excel skills
English and Spanish
Export knowledge preferred
SAP experience preferred
Petrochemical industry experience preferred
Logistics background preferred
Degree - preferred (if FTE opportunity presents itself, degree would not be required at that time)