Junior Customer Service
Job
Overview
- Industrial, Manufacturing
- Finance, HR and Administration
- Permanent
- South Carolina
General Description
Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:
- Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
- Maintain accurate customer records in BC and manage returns, credits, and escalations as needed.
- Enter and verify customer orders in BC, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
- Address order discrepancies and prepare required documents like invoices and packing lists.
- Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.
Detailed Duties
Customer Assistance
- Respond to customer inquiries via phone or email.
- Provide product or service information, including availability, features and pricing.
- Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
- Maintain accurate customer records in BC.
- Process returns, exchanges, and credits according to company policies.
- Escalate complex issues to appropriate departments when necessary.
- Build and maintain positive customer relationships to support customer retention.
- Follow up on open cases to ensure customer satisfaction, return, shipping delays.
- Enter customer orders accurately into BC.
- Verify order details (Item no, quantities, prices, shipping instructions).
- Review inventory availability and coordinate with warehouse or Italian Team.
- Track orders from entry through delivery and provide updates to customers.
- Communicate with logistics or shipping departments to ensure timely dispatch.
- Check for order discrepancies (pricing errors, incorrect part numbers, missing information).
- Generate invoices, packing lists, or other order documents as required.
- Support billing and accounts receivable department
- Monitor monthly sales order reports
- Participate in team meetings to improve customer service and order workflow.
- Preferred minimum (2) years of experience in shipping and logistics.
- Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
- See details of objects that are less than a few feet away.
- See details of objects that are more than a few feet away.
- See differences between colors, shades, and brightness.
- Use fingers to grasp, move, or assemble very small objects.
- Hear sounds and recognize the difference between them.
- React quickly using hands, fingers, or feet.
- Determine the distance between objects.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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