Customer Success Manager
Job
Overview
United Arab Emirates, Dubai, Middle East
- Management and Sales
- Contract
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We are seeking a Customer Success Manager to build strong relationships with top performing merchants and ensure delivery of best-in-class customer management to merchants in this sector. Don’t miss out on this exciting job opportunity located in Johannesburg, Gauteng.
Job Summary:
This hands-on role focuses on building strong relationships with top-performing merchants in retail and hospitality, driving customer success, and supporting business development.
Job Responsibilities:
- Manage partner accounts and nurture merchant relationships to maximize DCC opportunities.
- Monitor performance, deliver tailored MIS reporting, and conduct regular business reviews.
- Act as first point of contact for key merchants and partners.
- Provide training, compliance support, and assist with marketing/promotional activities.
- Collaborate with partners to innovate and expand product offerings.
- Travel regularly to client sites (hybrid: 1 day home, 4 days on the road).
Qualifications & Skills Requirements:
- Experience in retail/hospitality/customer-facing roles.
- Strong communication, organizational, and technical skills (POS, e-commerce, CRM, Excel, AI tools).
- Ability to work independently under pressure, with initiative and influence.
- Valid South African driver’s license and own car.
- Flexibility with working hours, including occasional evenings/weekends.
To apply for this opportunity please email our exceptional recruitment consultant Angie Scaife at Angie.Scaife@trssa.com / za.trsadd@trssa.com or apply via the link.
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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