Relationship Manager
Job
Overview
United Arab Emirates, Dubai, Middle East
- Permanent
- Business Development
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Key Responsibilities:
- The candidate will assume ownership for all aspects of the relationship with key merchants and smaller merchant groups.
- The customer relationship manager maintains and extends their relationship with strategically important partners by implementing innovative CRM strategies.
- Understand the key drivers behind their business with the merchant; be able to identify and examine issues with KPIs and bring these to the attention of the merchant or the appropriate internal company team.
- Understand the cause and impact of factors external to the merchant and/or company relevant to revenue performance across all stakeholders and be able to articulate this to merchants.
- Have an excellent working knowledge of the technical third-party solutions deployed by the merchant - engaging where necessary with the company Terminal Product.
- Team/PSP Manager in order to examine and resolve any issues that may arise.
- Ensure system testing /health checks are carried out on a regular basis and record results.
- Train merchant staff to help them understand, promote and sell company products.
- Gain full understanding of company costs related to servicing the merchant, using this information when planning incentives, etc.
- Work with the merchant to compile merchant specific marketing collateral as required.
- Own all projects related to business with the merchant.
- Process ERG claims as required.
- Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism.
- Organisational skills - self-motivated and able to demonstrate strong organization and prioritisation skills in a sales and relationship management environment.
- Flexible attitude to working hours and willingness to travel UK-wide.
- Bachelor’s degree in business administration, Finance, Marketing, or a related field.
- Postgraduate qualifications (e.g., MBA or relevant certifications) are advantage.
- Proven experience in relationship management, sales, or client service roles (typically 2–5 years).
- Must have Full clean driving license.
To apply for this opportunity please email our exceptional recruitment consultant Cobus Steyn at cobus.steyn@trssa.com / za.trsadd@trssa.com or apply via the link below.
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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