Technical Support Specialist
Job
Overview
South Africa, johannesburg , Gauteng
- Management and Sales
- Permanent
You are subscribed to our push notifications, but not currently for jobs like this.
Would you like to receive notifications for jobs like this as well?
Great news! You are subscribed to receive alerts for jobs similar to this one.
An incredible opportunity is now available for a Technical Support Specialist responsible for providing frontline assistance to users by diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring smooth system operations and excellent customer service. The position is based in Boksburg, Gauteng.
Job Summary:
- The Technical Support Specialist is responsible for managing technical data, documentation, and system support within Business Central, ensuring accuracy of Bills of Materials (BOMs), production scopes, and part information. This role provides cross‑departmental assistance, supports production and engineering teams, and mentors junior staff to maintain high standards of technical accuracy and operational efficiency.
Job Responsibilities:
Business Central System:
- Create, modify, block, and update part numbers from manuals, requests, and drawings.
- Upload and maintain part images, descriptions, specifications, and attributes.
- Manage technical documentation and drawing revisions through change management.
- Develop and update BOMs and routings for machines, sub‑components, hydraulic systems, and subcontractor items.
- Ensure BOMs align with drawings, OEM recommendations, and manuals.
- Conduct BOM audits, corrections, and manage change processes.
- Assist with production job queries related to BOM discrepancies.
- Investigate and update Business Central for part reversals and corrections.
- Support scope creation and updates with technical, sales, and service teams.
- Prepare monthly build scopes with relevant machine details for production.
- Audit and update parts book manuals.
- Create BOMs for manuals and manage errors through the “Request to Write” system.
- Control changes and updates to machine parts books and archive technical documentation.
- Onboard and train junior team members in Business Central usage.
- Guide juniors in BOM structures, document control, revision management, and quality standards.
- Provide hands‑on support, accuracy checks, and knowledge transfer across systems and workflows.
- Comply with safety policies and regulations.
- Report unsafe practices and promote safer product usage.
- Follow company quality standards and continuously improve work quality.
- Perform other duties as assigned by management.
- Take responsibility for personal development and skill enhancement.
- Engage proactively in community involvement within the role’s scope.
Qualifications & Skill Requirements:
- Grade 12 or Matric.
- Technical certification or diploma an advantage.
- 3-5 years’ extensive experience with hard rock mining equipment.
- Knowledge of, and experience with SAP, Microsoft Navision or Business Central is beneficial.
- Utilize 3D CAD programs to create illustrations for manuals.
- Knowledge of and experience with Microsoft Office (Excel/Word/PowerPoint) is beneficial.
- Strong knowledge of mechanical, hydraulics and electrical systems.
To apply for this opportunity please email our exceptional recruitment consultant Xipene Mondlane at xipene.mondlane@trssa.com / za.trsadd@trssa.com or apply via the link below.
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
Sign-up for Job Alerts
Our latest jobs
Negotiable
United States, Kinston, North Carolina
$ 30 Hourly
United States, Lebanon, Indiana
Negotiable
United States, Racine, Wisconsin
$ 30 Hourly
United States, Lebanon, Indiana
Negotiable
United States, Ladson, South Carolina
$ 25 - $ 50
United States, Lebanon, Pennsylvania
₹ 2500000
India, Delhi, Delhi
CA$ 170000
Canada, Richmond, British Columbia
$ 50 Annually
United States, Summerville , South Carolina
Negotiable
United States, Greenville, South Carolina
Our insights
