Customer Service Auto LOA

Fantastic opportunity to join one of the world’s largest petrochemicals manufactures and leading supplier of thermoplastics!

TRS Staffing is searching for a Customer Service Representative in Houston, Texas.

JOB SUMMARY
The job purpose of the Customer Service Representative is order management while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; while also ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when identifying gaps

RESPONSIBILITIES
• Pro-actively performs daily tasks around price/order accuracy, manufacturing progress, order entry and delivery.
• Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Utilize analytical skills to drive process improvements and customer focus throughout Supply Chain.
• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs

MINIMUM EDUCATION/ EXPERIENCE REQUIREMENTS
• 1-2 years in Order to Cash experience (order processing) or Supply Chain Management degree
• Strong Excel skills
• English and Spanish
• Export knowledge preferred
• SAP experience preferred
• Petrochemical industry experience preferred
• Logistics background preferred
Degree - preferred (if FTE opportunity presents itself, degree would not be required at that time)

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.

For more information, or to apply, contact Alberto Ramirez at alberto.ramirez@trsstaffing.com