Endpoint Analyst
Job
Overview
United States, Miami, Florida
- Project Automation and IT
- Contract
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We currently seek a high caliber Endpoint Analyst for a long-term basis within our client’s team of experienced professionals. Based in Miami, FL.
Under limited direct supervision, provides technical support for the installation, repair, and maintenance of personal endpoint devices (desktops, laptops, tablets, mobile) and related software/hardware used by company employees, contractors or clients. Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other company IT teams.
Job Requirements
May provide standard system configuration administrative functions for office systems and subsystems of the Enterprise IT infrastructure, including monitoring, tuning, troubleshooting and incident resolution. May perform installation and integration of IT Infrastructure throughout the Enterprise (Network Convergence, routers, switches, servers, storage, AV/Video Conferencing, etc.) as outlined from the Infrastructure team.
May provide operational support for small-to-medium-sized IT Infrastructure projects and systems for the company, individual projects and BUs. Executes the technical aspects of medium-sized and small infrastructure projects through installation and implementation, utilizing established quality standards.
The position requires lifting and movement of computer equipment typically up to 50lbs. This is an on-site position and may require occasional remote travel.
May work with team members and IT work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware. Will also maintain and support office network (wired & wireless), conference room A/V, and multi-function print devices.
Qualifications:
- High school diploma and 4-6 years of related work experience providing support to end users or working in an IT support role, or an equivalent combination of work experience and education. A 2-year degree in Computer Science (or related curriculum) and knowledge of engineering applications preferred.
Relevant Certifications:
Microsoft Technologies - preferred
Apple Certified Support Professional - preferred
ITIL Foundations – preferred
- Apple certification is “nice to have”. Support would be minimal. We are predominately a Windows environment.
- Infrastructure support would be more in line with “Smart Hands” support. An infrastructure SME would provide guidance. Examples could be checking conference room AV systems for functionality. If an issued is incurred, they would reach out to the AV engineer to troubleshooting guidance.
- Any work on Network/Server Infrastructure could come in the form of physically installing or mounting of hardware. All configuration would be done by the appropriate SME.
- The position requires lifting and movement of computer equipment typically up to 50lbs.
***Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
To be Considered Candidates: Must be authorized to work in the USA without sponsorship***
Employment Type: 6 month Contract-to-Hire
Location of Position: Miami, FL
Location Type: Office, Onsite
TRS Staffing Solutions is an Equal Opportunity Employer that recognizes the value of a diverse workforce. Employment decisions are based on job related criteria and not on the basis of any unlawful criteria. We ensure equal access to employment opportunities, services, and programs.
Must have legal right to work in the United States. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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