IT Radio Support Technician
Job
Overview
United States Lebanon
- Project Automation and IT
- Contract
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PRINCIPAL JOB DUTIES & RESPONSIBILITIES:
- First line technical support for Radio system (hardware, software, network)
- Assist with submitting various user requests to the different vendors and global support persons.
- May create/revise/distribute electronic and hard-copy user guides and prepare email notifications to internal and contractor customers.
- Perform Radio equipment programming and change requests as required.
- Manage inventory and periodic usage audits.
- Manage and add people to required Channel groups as needed.
- Inventory management of site devices such as two-way radios and crane kits
- Provide troubleshooting and support for Two-Way Radios, Access Control System, CCTV, and Badging systems as required.
- Act as a liaison for the Fluor systems SMEs and vendors.
- Escalate issues to the the Fluor systems SMEs and vendors, when required and manage issues to resolution.
- Assist users in setting up on Radios, and mobile devices such as cell phones and tablets.
- Provide contractors and visitors appropriately programmed radios when requested.
- Track, update and close user submitted tickets.
- Maintain clear and consistent communication with Site Automation Manager.
- Other duties as requested by the Site Automation Manager.
MINIMUM QUALIFICATIONS – RELATED EDUCATION, EXPERIENCE & SKILLS:
- Minimum of Grade 12 education. Post-secondary certificate or diploma in Radio communications related subject preferred.
- 4 to 7 years’ experience of supporting two-way radios.
- Basic skills with Microsoft Office (Word, Excel, Power Point).
- Familiarity with mobile devices (Android and iOS) and web-based applications.
- Experience troubleshooting two-way radios.
- Preference will be given to individuals with Motorola Radio experience and persons with a rounded skill set with Access Control and CCTV experience.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
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