Field Service Engineer - Detroit, MI

TRS Recruitment currently seek a Field Service Engineer for a direct hire position within our client’s team of experienced professionals. Based in Novi, MI area, you will be working for one of the world’s leading Robotics / Automation Machinery Organizations.

Job Description:

• Provide customers with in-house or on-site repair, troubleshooting, maintenance and programming services for company products on an emergency or 24/7 basis.
• Manning customer service hotline 
• Discuss, diagnose & repair of robot systems
• Document robotic and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
• Coordinate activities, update status and availability with Local Manager.
• Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
• Communicate frequently with customer to ensure that all expectations are being met.
• Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.
• Other duties as assigned

Job Requirements:

• Minimum Military experience or Associate degree with equivalent technical education and experience, Bachelor degree preferred.
• Minimum of three years’ automation and / or technical service experience preferred; but will consider a recent graduate from an accredited university.
• Electrical / Mechanical troubleshooting, teardown and repair experience
• Structured text programming languages (C, C++, Java, Python, VB etc.) experience required.
• Ability to read and interpret electrical, mechanical prints and related technical documentation.
• Ability to effectively use a PC and Microsoft Office applications.
• Quality and customer service driven to consistently satisfy internal and external customers
• Good technical writing and communication skills.
• Reacts quickly and adapts to changes in priorities, circumstances and direction
• Works effectively with minimal supervision
• Bilingual is a plus (preferred:  Spanish)

Background check and drug screen required. To apply for this opportunity, please contact Heather McDowell at 864-263-0646, Heather.McDowell@TRSstaffing.com or apply online via the link. We thank all applicants for their interest; however, only those selected for interviews will be contacted.