IT Support Analyst

Our client, a leading control room manufacturing company in Calgary, AB, is looking for an IT Support Analyst with a strong technical background who can provide excellent network and desktop support services and customer service to local and remote staff.

Responsibilities

• Maintain all components of IT infrastructure hardware, such as servers, network devices, desktops, laptops and communication devices, around all the office sites, both local and remote
• Take technical support requests from staff and record the information in the system
• Work under the direction of the IT Manager to familiarize with company IT standards and procedures, and all software and hardware used to support the organization
• Practice asset management for IT software, hardware and equipment
• Maintain a channel of communication with the IT Manager for updates on IT issues and developments

Qualifications:

• 2-5 years of relevant experience
• Degree / Diploma in the field of Computer Science
• Must be acclimatized with desktop and server OS in Windows 7 and 10, and Windows Server 2008 R2, 2012/2016
• Must have prior experience with Microsoft Office, Microsoft Dynamics AX, SQL Server and Microsoft Exchange 2013
• Must have working knowledge of Autodesk software, Active Directory, Firewalls and VPN
• Outstanding communication skills, both written and verbal
• Exceptional customer service skills as well as the ability to work in high-pressure environments

This is an exciting opportunity to work in a highly driven, dynamic environment.

If you fit the bill, please send in your resume at karima.nidhee@trsstaffing.com or apply here!