Senior E/U Computer Support Tech.

Sr. E/U Computer Support Tech
We currently seek a high caliber E/U Computer Support Tech for a long-term basis within our client’s team of experienced professionals. Based in Colorado Springs, Colorado.

POSITION OVERVIEW:

Under limited supervision, provides technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by our employees, contractors, or clients. Work alone or together with other team members to address a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to our other IS teams.

Included among the varied day-to-day EUC operational tasks, the candidate will also perform refreshes, data migrations, imaging of machines, provide regional remote support via phone / remote connection, and possibly assist the Service Desk. There will be a great deal of interaction with various teams such as server, network and exchange teams; must have very good communication skills.
Will work with our End User Computing Support team members and other IS work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware; this may include support for various network, application, and infrastructure systems. This Position may require both local and remote travel.

JOB REQUIREMENTS:

Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops, and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.

Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.

Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions, and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.

May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.

Assures that all activities are documented and reported according to our standards and IS standards.

Regularly follows up with end users to ensure that questions, issues, and problems have been resolved to the user’s satisfaction.

Maintains knowledge of current trends in the development of end user hardware and software.

May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.

Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.

Assists with office moves, consolidations, and closures.

Onsite support will be provided in office as well as remote regional support with minor business travel, as needed.


QUALIFICATIONS:

4-year degree in Computer Science (or related curriculum) and at least 6-8 years of relevant IT work experience. Experience should include the support of various Endpoint devices in a geographically diverse environment. Individuals with a 2-year degree and an additional 3 years of relevant experience can be considered. Those candidates without a degree will be required to have an additional 5 years of relevant experience for consideration.

CERTIFICATIONS:

COMPTIA Fundamentals or A+ certification (either or both preferred)
Microsoft certification and or ITIL Foundation if applicable

SKILLS/COMPETENCIES:

A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption.

Working knowledge of the Apple operating system and applications.
Good teamwork skills

Excellent customer service skills.

Be very thorough, organized, and efficient.

Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.

Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). Ability to write moderately complex documents (may include emails, memos, procedures, presentations, knowledge articles). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).



***Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates: Must be authorized to work in the USA without sponsorship***

Employment Type: Contract to hire
Location of Position: Colorado Springs, Colorado
Location Type: Office

To apply for this opportunity, please contact Ora Chak; email: Ora.Chak@trsstaffing.com

“We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.”




Celebrating 25 Years of Customer Service
3337 South Susan Street, Suite 175- Costa Mesa, CA 92626
Voice: 949-349-3630 800-248-8774 Fax: 949-349-7196