Desktop Support Specialist

Job Title: IT Specialist
Location: Somerville, MA 02143 (seeking local hires only)
Industry: Infrastructure, Rail
Status of Hire: contract, full time, hourly
Contract Duration: 6-8 months
Pay: $65k-$75k

The Associate Specialist I has entry level knowledge within designated Information Technology (IT) area of responsibility that is applied to specific assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies, and platforms.

Principal Job Duties & Responsibilities

• Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
• Apply methodology to support business applications, and investigate operational problems as necessary
• Assist in the preparations of full spectrum of specifications and user requirements
• Assist higher-level specialist in the maintenance of solutions
• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
• Provide on-call technical support for end users as required
• Monitor, test and analyze solutions to ensure maximum performance, efficiency, and availability
• Analyze usage, identify problems, document, and submit to solutions lead
• Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
• Plan and organize own work assignments, as well as carry out tasks from management staff
• Maintain compliance with all applicable policies, procedures, and global standards
• Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies
• Effectively develop and apply the Core Skills to the job
• May need to travel to attend to business related matters


Typical Minimum Qualifications - Related Education, Experience & Skills

• Accredited four (4) year degree or global equivalent in applicable field of study and one (1) year* of work-related experience or a combination of education and directly related experience equal to five (5) years* if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
Ability to attend to detail and work in a time-conscious and time-effective manner