Manager, Workplace Technology
Job
Overview
United States, Redwood City, California
- Project Automation and IT
- Contract
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Location: Redwood City, California\ Schedule: Monday – Friday, Standard Business Hours
About the Role
We’re seeking a Manager – Workplace Technology to lead end-user computing operations across our Redwood City office and other U.S. locations. This is a hands-on leadership role managing a team of 4–5 engineers, ensuring high service standards, and driving innovation in IT support and infrastructure.
This position is ideal for a senior-level IT professional with a proven track record in team leadership, hardware lifecycle management, and vendor coordination. You’ll play a key role in optimizing digital infrastructure, implementing AI productivity tools, and maintaining compliance across all IT operations.
Key Responsibilities
Team & Operational Leadership
- Lead and mentor the Workplace Technology team (L1/L2 support).
- Define and monitor SLAs; act as escalation point for critical issues.
- Oversee hardware/software troubleshooting, OS installations, and device configuration.
- Manage IT asset tracking, audits, laptop buyback programs, and refresh cycles.
- Coordinate laptop dispatch, returns, and e-waste disposal.
- Maintain vendor relationships for repairs, replacements, and service agreements.
- Support LAN/Wi-Fi troubleshooting and printer issues.
- Ensure secure and efficient data infrastructure.
- Explore and implement AI tools; manage AI governance frameworks.
- Conduct IT audits and maintain compliance with internal and regulatory standards.
- Education: Bachelor’s in Computer Science, IT, or related field.
- Experience: 5–8 years in IT support/workplace tech, with 2+ years in a supervisory role.
- Technical Skills: Windows OS, Microsoft 365, imaging tools, asset management systems, ticketing platforms, basic networking (LAN/Wi-Fi/VPN).
- Soft Skills: Strong communication, stakeholder management, decision-making, and multitasking abilities.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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