Site IT Technician

Fluor is one of the world's largest publicly traded engineering, procurement, construction (EPC) and maintenance companies, providing innovative EPC services to government and private-sector clients in diverse industries.

We are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.

This role will be based on Iluka’s Eneabba Rare Earths Refinery in Eneabba.

The role requires a broad range of IT skills including hardware and applications troubleshooting and Site network support within a Windows environment. This is a customer facing role for both Fluor & Iluka initially in Perth with relocation to Eneabba to support construction later in the year.

Excellent technical and communication skills are required with a strong focus on customer satisfaction.

Responsibilities

Duties and responsibilities of the role include, but are not limited to:

General Responsibilities

To comply with existing HSE requirements to promote a safe working environment in the Perth execution office and at Eneabba construction site
Report to the Project Information Manager for all aspects of Iluka ERER project support and provide regular feedback to the IT Service Delivery Manager and other team leads.
Provide regular updates and formal reports on progress and escalate support issues as required
Attend and contribute to IT Project Services and Service Delivery team meetings and regular project review meetings
Ensure compliance with Fluor & Iluka IT systems and support processes
Specific Responsibilities

Deliver efficient IT Site Support services to both Fluor & Iluka project teams
Provide deskside and IT infrastructure support and troubleshooting
Provide proactive delivery of services for the resolution of all project IT Support issues
Deliver installation, maintenance and support of all project end user systems
Capability to diagnose, research and troubleshoot problems across hardware, software and networks
Provide support of desktop and laptop hardware and associated printers and peripherals
Manage support for project mobile phones and audio-visual equipment
Provide assistance on construction site specific solutions for CCTV, RFID and access control as required
Ensure compliance with Fluor and Iluka IT processes and procedures for all IT services conducted on the project
Provide support for MS 365 and the project applications portfolio including CAD and engineering systems as required
Knowledge, Skills and Qualifications

Required

• Experience in a similar Lead IT Services role, preferably in the resources sector or related industry

Desirable

Construction Site experience for an Engineering, Procurement and Construction Management (EPCM) contractor ITIL Certification
Experience working with an IT outsourcing partner
Skills

Enthusiasm and a positive approach to challenges is essential
Excellent communication skills with a proven customer focused approach
Exceptional analytical, organisational and workload management skills
Strong problem solving ability and adaptability to working in a challenging environment
Proven ability to manage and prioritise workload and effectively engage and delegate as necessary
Awareness of IT security processes, data protection and privacy issues relevant to a major project
The ability to network effectively within a distributed team in the management of all project support requirements
Relevant industry experience in a role
The ability to function effectively in a demanding construction environment, working within a team and/or autonomously
Strong awareness of safety in the workplace particularly related to IT services in a construction environment

In order to be considered for this position, current Australian legal working rights are required.

N.B. All candidates will be treated with discretion and only relevant candidates progressing to the next stage of the recruitment process will be contacted.

We are an equal opportunity employer that recognises the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, colour, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.