Senior Commercial Claims Administrator

Job Title: Senior Commercial Claims Administrator
Location: Bedforview, Johannesburg
Salary: Negotiable
Contract/ Perm: Perm
Discipline: Insurance
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Salary negotiable depending on experience and value candidate will add to the company. We
have no gender or age preferences and are more interested in the competence of the person.
There will be a three [3] month probation period after which if both parties are agreeable, the
position will become permanent.
Job situated in Johannesburg Bedfordview
Compulsory
• Minimum 10 years’ experience.
• Must have Technical knowledge on Non-Motor and Motor Commercial risks.

Minimum Job Requirements;
• FAIS qualification (or be prepared to obtain as soon as possible)
• Minimum of 5 years’ experience in claims management
• Bilingual
• Efficient in word, excel and outlook
• Good communicator (verbal & written)
• Problem solver (able to assimilate large amounts of information and apply policy
• wording)

Key Responsibilities:
Operational
• Sound knowledge of claims principles in industry including Claims management.
• Actively manage and oversee start to end of claims function.
• Contribute to the growth and profitability of the Company by providing excellent serviceand maintaining relationships.
• Ensure complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures.
• Manage and organize day to day operations by establishing priorities on Company’s delegated authority and at the same time maintain the standards of the claims department.
• Controlling of registers, compliance with SLA’s, diary management, quantum, recoveries, salvage and secure proper claims maintenance.
• Assessment of claims.
• Ensure all technical aspects for claims settlement are adhered to.
• Negotiate settlement of the claims with all relevant stakeholders.
• Daily diary files to be extracted and dealt with e.g. letters of demand, final notices reminders and follow up assessors’ reports.
• Monitor and periodically review estimates.
• Compile and provide feedback on claim reports to management team.
• Appointment of investigators, assessors, loss adjusters and other experts if necessary
• Negotiate discounts to reduce costs with repairers, service providers and partners, without compromising quality or harming client retention initiatives
• Signing off of third-party releases.
• Relationship Management
• Work with different people internally and externally to improve service, efficiency, and improve presentation of information.
• Actively build, improve and maintain relationships with all stakeholders, i.e. internally and externally. Meet with brokers, service providers, partners and other divisions to ensure challenges they may face are addressed.
• Liaising in a professional manner with brokers and other insurers in respect of claims aspects:
• Following up on regular intervals and provide constructive feedback to brokers and management
• Respond to queries within 24 hours
Skills:
• Technical expertise
• Accuracy and high attention to detail
• Quality control
• Computer literate
• Reporting
• Negotiation skills
• Risk Management
• Problem solving and generating solutions
• Decision making
• Customer service
• Innovative
• Understand applicable legislation
• Dedicated to maintaining high quality standards
• Responsible, self-motivated hard worker
• Excellent communication skills
• Educational and Technical Requirements:
• Related tertiary education is an advantage
• Matric / Grade 12 Essential
• FAIS Compliant with the relevant qualifications and RE5 exam – or be prepared to obtain as soon as possible.
• Knowledge of Commercial, motor and non-motor risks essential.


"You must be able to attend a local interview to be considered for this role"

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Contact
donna-lee.van.der.hoven@trsstaffing.com

TRS Staffing does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant South African legislation. As per legislation, due consideration is given to previously disadvantaged individuals.