Visitor Centre Guide

Rampion Visitor Centre Seasonal Guide

Part-time, fixed term position

Rampion Visitor Centre - Background & Vision

Rampion’s geographical location puts the wind farm in full view of a heavily populated coastline and the South Downs National Park, with 12million+ visitors each year flocking to Brighton alone and a coastline that sees a high level of recreational sea user activity. The positive interest and massive appetite for information throughout the development and construction process looks set to continue into the operational phase of the project, with charter vessels taking visitors out to see the wind farm whenever conditions allow.

The Rampion location, alongside this public interest from the local community and visitors alike, presents a unique opportunity for the Rampion Visitor Centre, which ROW would like to capitalise on for the benefit of all. Our vision is threefold:

• Become a leading information resource for offshore wind in the UK and possibly, Europe;
• Illustrate the link between climate change, energy security and Rampion, to raise awareness of the role offshore wind can play for the benefit of society as a whole;
• Tell the Rampion story as being an integral part of Sussex, demonstrating a coming together of people, ideas, knowledge and expertise from across the local community and the wind industry, all of which has contributed to the successful completion of Rampion - the south coast icon that creates a sense of belonging for all.

Main Objectives:

The RVC Guide will need to be passionate about renewable energy and tackling climate change, community engagement and education in order to enhance the visitor experience and transmit core messages in an enjoyable, emotive and engaging way.

• To enthusiastically communicate the RVC messages through developing a thorough knowledge of the Visitor Centre, the exhibitions and the stories it tells
• Work as an integral part of the team to ensure delivery of the standards and targets expected of a world class visitor attraction.
• Support the RVC Management in the delivery of educational workshops and visits, where required
• Deliver the highest standard of customer care to all visitors at all times.
• Ensure high standards of presentation within the centre are maintained at all times.
• To work closely with the RVC Management to ensure the safety of all visitors whilst on the premises.

Working hours:

This is a seasonal position for the busy summer period. The RVC Seasonal Guide role will be a minimum commitment of 4 hours per day on Saturday and Sunday each weekend during the summer. Plus there will be additional cover for staff holiday or sickness as and when necessary. Flexibility and willingness to work weekends is essential.

Skills

You'll need to have:

Essential:

• Knowledge and passion for climate change issues, sustainable energy, wind power generation and the Rampion project.
• Excellent communication skills for dealing with a wide range of visitors, including children
• A methodical, motivated and customer-focused approach to work
• An enthusiastic, friendly and confident manner
• Basic IT skills to help with troubleshooting interactive displays
• Experience of working with the general public in tourism and leisure, or similar

Desirable:

• Experience of working within an educational visitor centre attraction
• Experience of working with school children
• Social media marketing experience

Further information:

The successful candidate will need a clear and up-to-date DBS prior to starting the role.


You will be employed by TRS Staffing solutions and contracted to RWE Renewables. Staff are PAYE on an hourly rate, with a fixed term contract. Start date would be around beginning of July 2021 and finishing end of September, subject to Covid restrictions lifting.

TRS Staffing does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Please note! You should make yourself aware of how immigration laws apply to your situation before applying for any job.

TRS Staffing acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003